Once your order has been processed and shipped, you will be able to track your order here. You can also find the link to the 'Track Your Order' page on our website.
We accept: PayPal, Visa, MasterCard, American Express and Maestro.
All orders typically ship within 24 to 48 hours. We strive to offer exceptionally fast shipping because we believe great customer service comes before everything else, however, due to local restrictions caused by COVID19 we are currently down to half staff. We apologize if your order experiences a delay, we're doing our best to ensure you get your packages as soon as possible.
We ship worldwide.
We offer FREE Shipping.
For the most recent delivery times, please check the 'Shipping Info' page.
In order to keep the shipping time as short as possible, we ship products that can be processed faster separately from the other products.
Rest assured: the other part of your order is on its way!
It may take the shipping carrier up to 48 hours to update the tracking number.
Our returns guarantee entitles you to return the product for any reason within 14 days. You have the right to open the package and check the contents but the product must be returned unused to us within 30 days after you received it.
If you wish to return your product, please contact us at firstname.lastname@example.org with your order number. Check the Refund Policy page for more information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied original method of payment, within 7 days after receiving.
Due to our firm packaging it may be unlikely for items to arrive broken. However, if this the case, please directly send us an email to: email@example.com so our team can get a further investigation case opened.
For email, expect a response within 48 hours from our representatives. Our representatives are available 7 days per week.
This may have different reasons, such as failed security check, insufficient funds or a block on foreign payments.
Please reach out to our customer support team for more information firstname.lastname@example.org.
We are based in Amsterdam. You can read more about us here!